Terms and Conditions

Dear guests,
Thank you for choosing Hotel Grammy Bansko for your holiday!
The policies in the hotel are prepared in accordance with the current legislation in Bulgaria. By using all the services in the hotel, you agree to our activities related to the processing of personal data and video surveillance.

Hotel Grami Bansko guarantees the protection of the provided information and personal data. We also reserve the right to terminate services to guests who violate these rules and do not comply with hotel policies.


Check-in is after 14:00, and check-out is until 12:00. If you plan to arrive after 20:00, please inform us.

For a check-in request before 14:00 or check-out after 12:00, we need information to confirm whether it is possible to fulfill the request. In some cases (the guest will be notified in advance) the hotel reserves the right to charge late check-out fees. It is in the amount of 30% of the value of the overnight stay for check-out before 5:00 p.m. and 50% for check-out after 5:00 p.m. (without overnight stay).

Upon check-in, all guests are required to present valid personal documents in order for us to perform registration.

The service staff checks all rooms before check-in and after check-out. Guests are responsible for any damage to or missing rooms and are subject to a charge.


The hotel accepts pets. The rooms provided for this are located on the third, top floor of the hotel. The fee for accommodation of guests with pets is BGN 10 per day. The conditions for accommodation of guests with pets are:
● Submit all necessary immunization and registration documents;
● Pets must have excellent hygiene habits;
● It is not allowed to disturb the rest of the other guests of the hotel;
● Pets are not allowed in the restaurant’s lounge and garden.

All property damage or personal injury caused by pets is the responsibility of their owners.


Rooms are cleaned between 09:00 and 16:00. Towels are changed daily, provided they are placed on the floor in the bathroom. Linen is changed after the third night.


Guests with prepaid packages:
Breakfast in the winter season /December – March/ – 7:00 – 9:30 a.m.
Dinner during the winter season /December – March/ – 18:30 – 20:30 h.
Breakfast /April – November/ – 7:30 – 10:00 a.m.
Dinner /April – November/ – 19:00 – 21:00
Lunch (for all inclusive package) 12:30 – 2:00 p.m.
Afternoon breakfast (for all inclusive package) 16:00 – 17:00.

Buffet meals are organized for a minimum of 20 guests.

Free consumption for guests

Lunch 12:00 – 15:00
Dinner 18:30 – 22:00


Upon request, we provide laundry and ironing services for guests’ clothes and underwear. The time to perform the service is 24 hours, and the price is BGN 5.00 per kilogram.


The hotel has a safe at the reception. The rooms do not have a safe. Therefore, the hotel is not responsible for valuables and cash left in the room or other premises.

The hotel has free parking. The hotel is not responsible for damage caused to cars in the parking lot. Pre-booking of parking spaces is not allowed.


The hotel has a relaxation center with sauna, steam bath, infrared cabin, swimming pool, massage room and tangential bath. During the summer season, a garden with sunbeds and umbrellas is also available. The services included in the service prices are sauna, steam bath, infrared cabin and swimming pool. The services that are not included in the price of the night are the different types of massages and the tangential bath. The prices are provided on the hotel website, at the reception and in all rooms. The use of sunbeds and umbrellas during the summer season is free, but advance booking is not allowed.
The working hours of the relaxation center are from 10:00 to 19:00.


The hotel has a free ski locker to store guests’ ski equipment. Therefore, it is not allowed to store ski equipment in the rooms, as well as staying with ski boots in the rooms, the restaurant and the common areas.


It is not permitted to move or remove furniture from the rooms.
The storage of objects and materials dangerous to the health or life of others is not allowed.
Smoking is not allowed in the rooms and indoor areas of the hotel. If such a violation is found, a cleaning fee of BGN 50.00 will be charged to the account.
Violation of accepted norms of behavior, as well as aggressive behavior of guests, are not allowed.
It is not allowed to park cars in a place that would impede the free movement of others.