Terms and conditions

Dear Guests, 
Thank you for choosing Grami Hotel Bansko for your holiday! 

The policies in the hotel are drawn up in accordance with the current Bulgarian legislation. By using all services in the hotel, you agree to our activities related to the processing of personal data and video surveillance. 

Grami Hotel Bansko guarantees the protection of the provided information and personal data. We also reserve the right to discontinue the provision of services to guests who violate these rules and do not comply with the policies of the hotel. 

Check-in takes place after 14:00 p.m. and check-out is until 12:00 at noon. Please inform us if you have scheduled arrivals after 20:00 p.m. 
Upon request for check-in before 14:00 p.m. or check-out after 12:00, we need this information in advance to confirm whether we can fulfil the request. In some cases (the guest will be notified in advance) the hotel reserves the right to charge a fee for a late check-out. You pay an additional 30 % of the price per night for checking-out until 17:00 p.m. and 50 % if you check-out after 17:00 p.m. (without staying the night). 

Upon check-in, all guests are required to present a valid personal documents in order to be registered. 

The staff check all rooms before check-in and after check-out. Guests are responsible for damages or shortages in the rooms and in case we find any charges apply.  

The hotel allows pet on the premises. The rooms set for that are located on the third floor, which is the last floor of the hotel. The charge for pets is 10 BGN per day cleaning taxes. The conditions for guests with pets are:
Provide all the necessary documents for immunization and registration;
Pets must have excellent hygienic habits;
Disrupting the rest of the other guests of the hotel is not allowed;
Pets are not allowed in the restaurant’s lounge and garden;

For all property damages or bodily injuries committed by pets, the responsibility is borne by their owners.

Rooms are cleaned between 9:00 a.m. and 16:00 p.m. Towels are changed daily, provided they are placed on the bathroom floor. Change of linen takes place after the third night. 

Guests with Prepaid Packages:
Breakfast in winter season December – March 7:00 a.m. – 9:30 a.m.
Dinner in winter season December – March 18:30 p.m. – 20:30 p.m.
Breakfast April – November 7:30 a.m. – 10:00 a.m.
Dinner April – November 19:00 p.m. – 21:00 p.m.
Lunch (for the All-inclusive Package) 12:30 p.m. – 14:00 p.m.
Afternoon snack (for the All-inclusive package) 16:00 p.m. – 17:00 p.m.

Buffet meals are organized for a minimum of 20 guests. 

For guests with free meals
Lunch 12:00 a.m – 15:00 p.m.
Dinner 18:30 p.m – 22:00 p.m.

Laundry and ironing services for guests’ clothes and underwear are provided upon request. The time for performing the service is 24 hours and the price is 5.00 BGN per kilogram.

The hotel has a safe at the reception desk. The rooms do not have a safe. Therefore, the hotel is not responsible for any valuables or money left in the room or other premises. 

The hotel has free parking. The hotel is not responsible for damages to the vehicles in the parking area. Pre-booking of parking spaces is not allowed. 

The hotel has a relaxation centre with sauna, steam bath, infrared cabin, pool, massage room and whirlpool bath. During the summer season, there is also a garden with sunbeds and parasols. The services included in the price of the room are: sauna, steam bath, infrared cabin and use of the swimming pool. The services, which are not included in the price of the accommodation, are the different types of massages and use of the whirlpool bath. The rates are provided on the hotel’s website, at the reception desk and in all the rooms. Use of sunbeds and parasols during the summer season is free of charge but pre-booking is not allowed.
The opening hours of the Relaxation Center are from 10:00 a.m. to 19:00 p.m. 

The hotel has a free ski wardrobe room for storage of the ski equipment of the guests. It is therefore not allowed to store ski equipment in the rooms, as well as to wear ski boot in the rooms, restaurant and public areas. 

Moving or removal of furniture from the rooms is not allowed;
Storage of objects and materials dangerous to the health or life of others is not allowed;
Smoking is not allowed in the hotel rooms and indoor areas. Upon finding out a violation of this kind, a fee of 50.00 BGN will be charged to the bill of the room for cleaning it.
Violation of accepted norms of behaviour as well as aggressive behaviour of guests is not permitted;
Car parking in a place that would impede the free movement of others is not allowed;
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